ACCOUNT OPENING/REGISTRATION
Do you offer Swap Free Accounts?
Swap Free accounts are only eligible for clients of Islamic faith, proven by their Identification documents. If a client is eligible, they will need to contact their Account Manager or send an e-mail to cs@cdgglobalfx.com and not have any positions open
How do I change the leverage on my account?
Clients may request to change the leverage on their account by clicking on “Trading Accounts” -> “Account Summary” then click “ Edit Leverage” respective to the Trading Account number and select the preferred leverage. In order for the leverage to be changed, the account should not have any open positions.
How do I open an additional account?
An additional account can be opened via the client's portal. Click on “Trading Accounts” then "Open New Trading Account”. Then choose the account type, leverage and enter your Profile password to proceed.
How long does it take to open a Live Account?
A trading account can take up to 24 hours to be approved and opened once the clients have completed the registration process and uploaded their documents. The status of the application can be checked via the client portal under "My Profile".
How many MT Accounts I can open?
Each user can open max. 6 MetaTrader trading accounts.
I forgot my Member Area password. What do I do?
You can reset the password of your account by clicking Forget button. For further assistance, please contact our Customer Support online or by email.
What account Types do you offer?
We offer 5 Account types: a) Standard Account – Standard variable spread – No Commissions charged b) ECN Gold – Raw variable spread - $10 Commission per round Lot c) ECN Platinum – Raw variable spread - $7 Commission per round Lot d) ECN Diamond – Raw variable spread - $4 Commission per round Lot e) Islamic Account– Standard variable spread – No Commissions charged
What kind of documents do I have to provide for my Live Account’s approval?
We require proof of identity and proof of residence:• For proof of identity, we require a passport, national identity card or other document issued by an independent and reliable source that carries your photo. The photo, signature, issue & expiry dates, personal details including serial number must be clearly visible.• For proof of address, we require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months.
What platforms do you provide for trading?
We offer MT4 and MT5 platforms, compatible with Windows, Mac, iOS and Android operating systems.
ACCOUNT FUNDING
Can I withdraw my money if I have an open position(s)?
Yes, you can. However, at the moment of withdrawal processing, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position). However, you must ensure the withdrawal won’t lead to stop out. It’s your responsibility to keep sufficient funds in your account.If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.
Can I withdraw using a different method than the one used to deposit?
Withdrawals will be processed using the same method as the one used to deposit. However, in some cases withdrawals might be processed using a different method than the one used to deposit.
How can I check the status of my deposit/withdrawal?
1. Go to "Transaction History" in "My Wallet" section in your CDG Member Area. 2. Select the time period of the transactions 3. Click on "Generate" to see the results.
How do I deposit funds into my Account?
Once in Client Portal, click on My Wallet and add your Bank /eWallet/Card details, depending on the method you are going to use to make your Deposit. Afterwards, from “Dashboard” click on “Deposit” and choose you preferred Amount and then your preferred method to complete the process. Once the funds are shown in your Wallet, you can request for a Transfer to the preferred Trading Account by clicking on “Internal Transfers” in the “Dashboard” and insert the relevant details.
How long does it need for the funds to be shown in my Client’s Portal Wallet after I deposit?
Normally the funds needs few minutes to be shown in your Client’s Portal Wallet , however it might need up to 24 hours, or more, to be processed depending on the method used.
How long does it take to process the withdrawal?
All withdrawal requests submitted before 8:00 GMT will be processed within the day. However the time required for the funds to reach your account will depend on the payment provider/bank. Usually for Bank Wires: 3-5 business days; E-wallet: 1-2 business days; Cryptos: 1 Business Day
How safe are the funds in my account with CDG Global?
CDG Global segregates client accounts to ensure that these funds are fully separated from CDG Global's own funds at all times. Client accounts are coded to ensure that they are used for clients' funding purposes.
How to cancel my withdraw request?
1. Go to "Withdrawals" in "My Wallet" section in your CDG Member Area. 2. You will find the pending withdrawals 3. Click on "Cancel" to cancel this request.
How to transfer funds between my trading accounts?
1. Go to "Internal Transfer" in "My Wallet" section in your CDG Member Area. 2. Select the trading account you want to transfer funds from and transfer to your wallet 3. After funds are transferred in wallet, and then transfer from wallet to the trading account which you want to transfer in.
How to withdraw funds from my account?
1. Go to "Withdrawals" in "My Wallet" section in your CDG Member Area. 2. Enter the withdraw amount and click on "Submit Request" 3. Choose the withdraw method and click on "withdraw" button. Please note that in order to request a withdrawal your profile and bank account must be fullly verified.
The withdraw request was declined, what should I do?
If your withdraw was declined there should be an email sent to your email box explaining the reason for the decline. Please check the reason and request withdraw again.
What are the charges for deposit/withdraw?
The charges can be found in Funding Method section.
What are the different payment methods I can use to Deposit and Withdraw?
CDG Global’s Client's Portal allows deposits and withdrawals using a simple, easy-to-use single interface. CDG Global does not accept cash deposits. However, we offer a number of alternative reliable methods for account funding. Please click here on our funding link for more information
What are the min. limits on deposit/withdraw?
The Minimum limits on deposit can be found in Funding Methods section on our website.
What are your conversion rate?
Transaction in USD is processed without conversion. Transaction in any other local currencies will be converted as per the exchange rates of the payment provider/bank.
MT4/MT5 DESKTOP PLATFORMS
How do I change my MT4/MT5 Account Password?
Through Client’s Portal click on “Trading Accounts” then select “Account Summary” and click the “Reset Password” Icon to complete the “Change Password” form.
How do I import Expert Advisors/Scripts/Indicators in the CDG Global MT4 and MT5 platforms?
After logging in to the MT4/MT5 platform you will need to follow the below path: File->Open Data Folder-> MQL4/MQL5 then open the respective folder Expert Advisers, Indicators, Scripts and use the drag-and-drop or copy-paste functions to add your preferred tools. Then close the CDG Global’s MT4/MT5 platform and re-open it. You will be able to find your imported trading tools under Navigator window.
How do I modify or delete a trade in MT4 platform?
Right-click on the position you placed and use the options 'Modify or delete the order’
I cannot login to my MT4/MT5 Account
Connection Error - Make sure that the internet connection is sufficient, antivirus or firewall issues are not blocking the connection and the latest version of the CDG Global MT4/MT5 platform is installed
Invalid Account Error - Ensure that login credentials are entered correctly. Passwords are case sensitive.
Any login issues can also be cleared up by a call to our support desk.
Invalid Account Error - Ensure that login credentials are entered correctly. Passwords are case sensitive.
Any login issues can also be cleared up by a call to our support desk.
I forgot my MT4/MT5 password. What do I do?
You can change the password of your account through selecting the ‘Options’ button in Tools. For further assistance, please contact our Customer Support online or by email.
What does the message “Trade Context Busy” mean on my trading platform?
This message is displayed when the platform is given an instruction before it completes and earlier or existing task. This can happen in cases where there has been multiple mouse click or a hyperactive expert advisor.
What is the difference between the Balance and the Equity that appears on my MT4/MT5 platform?
The balance of a clients account denotes closed positions. Equity is the real time calculation of available funds taking into account closed positions and the profit/loss on open positions.
Where can I check the SWAP rates?
We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT4/MT5 platform.
You can check the swap rates by logging into the MT4/MT5 trading platform and right-click the Symbol you want to check > Select Properties
There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions.Swaps are charged at the end of day time (22:00GMT for winter time and 21:00GMT for summer time).
You can check the swap rates by logging into the MT4/MT5 trading platform and right-click the Symbol you want to check > Select Properties
There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions.Swaps are charged at the end of day time (22:00GMT for winter time and 21:00GMT for summer time).
Why I am unable to login to MT4 Mobile Version?
If it is shown “Failed Authorisation” in Android phone or “Account is invalid” in Apple phone, it is mainly due to incorrect account or password.
Why the price on the chart is different than the price appearing on my trading platform?
Charts show the bid price by default. A buy position is opened at the ask (or offer) price and closed at the bid price. The difference between bid and ask is the spread. Therefore the difference between the price on the chat and the price on the trading terminal is the spread.
TRADING
Can I use robot/auto traders or expert advisors?
Yes, you can. All our trading platforms support the use of EAs.
Do you offer negative balance protection/cover negative balance?
Yes, we covers the negative balance, ensuring that clients cannot lose more money than they put it. Moreover, our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.
Do you provide tick data?
Currently, we do not provide tick data, as MT4 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.
How does the futures rollover?
The futures contract pricing will stop when it goes expired, and the new contract will be online available for trading in advance. If there is any open position of the old contract, it will be closed by the system within 1-2 trading days.
What are the minimum and maximum account leverage you offer?
Please find the details in "Leverage Policy" in our website.
What are the minimum and maximum position sizes?
You will be able to see the min./max. trading size from product specifications. Right click the instrument on MT4/MT5 market watch->choose "Specifications" and check the max./min. trading size for this instrument.
What are your spreads?
We offer floating spreads for all account types:
The Standard account offers spreads, starting from 1.5 pips with no commissions.
ECN accounts offer spreads, starting from 0.0 pips with low commissions.
At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.
The Standard account offers spreads, starting from 1.5 pips with no commissions.
ECN accounts offer spreads, starting from 0.0 pips with low commissions.
At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.
What are your trading hours?
You can always check the trading hours of a product by login to your MetaTrader platform, right-click on the symbol>choose ‘specifications’ and you can find its trading hours.
What is slippage?
CDG Global is a NDD broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news, market close & open or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.
What is your order execution speed?
Our average execution speed is around 0.1 seconds.
What trading tools you offer?
We offer Social Trading, PAMM and MAM. Please contact your account manager for more details.
When are swaps charged at a triple rate for currency pairs and metals?
Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry.
These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency.
Example:
If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3.
If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.
These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency.
Example:
If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3.
If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.
